One week after my port order for my Comcast phone number transferred to Vitelity, Comcast shut down my Internet service. My Comcast voice port line had been dead for a week, and I got home to a dead Internet connection. My Cable modem could pick up an IP but Comcast wouldn't allow it to connect.
I called Comcast customer service and the generally polite customer service rep told me that a port order terminated phone service and Internet service, because it's not possible to activate a Cable modem with voice capabilities with the phone service off. Which is exactly what I had for a week. Customer service rep expressed that Comcast didn't like it when people ported "Comcast's" telephone numbers. Given that Comcast already sued Verizon over the porting telephone numbers difficulty, it's funny.
My only option was to get a new cable modem with no voice ports. After I hooked up the new modem, one call to an also-polite customer service rep got me connected again. I got a new IP, so a quick edit to sip_custom.conf got me connected to Vitelity again.
It was a positive experience, because I feel much freer to switch to whatever ISP I can find that's cheaper. Thus I'm looking at FIOS or DirecTV with a cheap landline for DSL. For those two shows I like to watch on Showtime and HBO, it costs us about $100 a month. Ouch.
What will next month's Comcast bill bring? Credit for terminated phone service? Extra service fees for termination? We'll find out in a month.
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